A atuação da Ouvidoria Geral do Conselho Municipal de Saúde de Cuiabá no controle social e na defesa dos direitos dos usuários do SUS

Abstract

The present study aimed to analyze the performance of the SUS / Cuiabá General Ombudsman's Office as a social control space that contributes to the deliberations of the Municipal Health Council with a view to guaranteeing access to the right to health and to the implementation of municipal health policy in the period from 2015 to 2017. For this, we used the collection of documentary sources with the purpose of lifting the work of the Ombudsman during the period delimited for the research, through consultations and data collection in its information system, relating to: nature of the users' claims, complaints, referrals, recommendations, resolutions. And consultations with secondary sources - technical and management reports presented to the Municipal Health Council of Cuiabá, and other documents produced by the Ombudsman's Office. The final considerations of the present study indicate that the mechanisms of social control in health are democratic tools that can debate show, collect, control, provoke, requisition and mobilize. These devices have the potential to be built primarily in deliberative democratic spaces. In this aspect, the SUS / Cuiabá Ombudsman's Office has been contributing to the strengthening and maintenance of SUS universality, in the construction of health actions for the benefit of the population and above all in the defense of the right of the user. We also emphasize that spaces of social participation strengthen transformation, resistance, confrontation, democracy and struggle in defense of public policies and the maintenance of SUS, and that this struggle should not be limited only to the institutionalized spaces of social control, but it must also be a political struggle of society to proclaim that the greatest capital is to invest in life and in the social and no other patrimony has greater significance than this.